Delivery & Collection Details
Delivery Handling Times
Delivery and handle times vary depending on how busy we are in store - please enquire for an up to date estimate. It may take us 1 working day to dispatch your order for delivery.
Collection Handling Times
Please allow a minimum of 1 hour while we prepare your order for collection. If you need to urgently collect your order please give us a call and we'll do our best to accommodate your request.
Delivery
FREE Click & Collect on all orders - No minimum order required
- 95% of orders are ready to collect same working day!
- Please wait for confirmation from us that your order is ready to collect before calling in.
- Have your order name and number to hand upon collection.
Please note our member of staff may ask to see some ID.
Royal Mail Standard UK Delivery (2nd Class) £3.95
Please allow a minimum of 2-3 working days from dispatch for your order to arrive.
Please note due to COVID-19 and other unexpected delays your delivery may take a little longer to arrive.
FREE Standard UK Delivery on all orders over £30
For items containing large/heavy/expensive items we may arrange your delivery via courier, please bear with us while we organise this for you.
DPD Local Shop to Shop £4.95
- Delivery to your nearest DPD collection point.
Find yours here: https://www.dpdlocal-online.co.uk/products-and-services/pickup-shops
- 1-2 day delivery throughout the UK, Monday-Friday.
- Track your parcel down to the final 15 minute window.
- Get updates on the progress of your parcel by SMS/email.
DPD Local Shop to Door £7.95
- Delivery straight to your door.
- 1-2 day delivery throughout the UK, Monday-Friday.
- Track your parcel down to the final 15 minute window.
- Get updates on the progress of your parcel by SMS/email.
Please note orders placed over a bank holiday will be processed as soon as possible once we're open again.
Unfortunately at this time we are unable to ship outside of the UK.
Please be aware that ALL aerosols are to be ordered via click & collect only. This is due to many postal services dangerous goods policy, shipping these goods is not feasible for us.
Need help with an order you've placed?
Please get in touch with us by email regarding your order and we'll do our best to help.
Remember to include as much detail as possible - order name, number and details of the issue. In doing we can resolve any issues much faster for you.
Upcoming service upgrade
On Thursday 30th June we are upgrading our broadband and telephone services. This may (but hopefully not!) affect taking card payments in store, taking phone calls and carrying out print requests & web orders until we're up and running with our new provider.