Before submitting requests, please read our T&Cs

Please note all of our printing services are non-refundable.

There is a small service charge of a minimum amount of £1 on all of our printing requests via web, email or otherwise, plus any print costs.

In using our print request web form, or any other methods used to request printing you therefore accept liability for printing that we, Axworthys, may carry out on your behalf to the best of our ability, given the present information that you have provided us with.

We cannot accept responsibility for any printing carried out due to lack of specific instruction in your original request to us or slight alterations in artwork, for example the contrast difference between the screen on your device and the physical printed version. A further example could be that we have printed on paper for you, when you would have liked your document printed on glossy card, but forgot to let us know this in your original request. Our team members will carry out your request at their discretion, using any information that you have provided.

If insufficient print instructions are included in your request our team member may have to assume how you would like your printing carried out for you using their best judgement - if this is incorrect the customer is liable for all print costs incurred and furthermore any costs to re-print due to this lack of print instructions. If you decide to contact us at a later date after submitting your request it may already be too late as your order may have already been carried out.

In store we print all files just as you send to us, as they arrive. We do not read or edit the files that you send in. We will not be held liable for printing attachments you did not intend to send us - any costs for this will be incurred by the customer alone. Please check and double check all attachments before sending to ensure you are submitting the correct files. There is no way for us to know that you have sent us the incorrect file and will assume that you have checked that you have only sent us the files that you need printed. We understand that mistakes do happen, however we cannot absorb the costs for this.

If you need specific pages of a document printed, ensure you tell us this in your original request otherwise our team member will print the entire document for you, unless requested to do otherwise. For example, "Please print pages numbered at the bottom on document called 'DOC1'; 1, 4, 10, 48, 52 in colour, on 80g paper, A4 size, 1 copy of each page please".

Pre-payment

In some cases we may contact you before carrying out your request to take a card payment over the phone for your order. This is usually done by email - the email will detail the cost of your order and how to make a payment. This is a safe, secure service. Your card details are not stored and will only be used for the authorised transaction on that particular order (unless you request that we keep your details on file, which we can do, but only with your authorisation). This may be useful if you are frequently ordering with us and again, is a safe, secure service.

Proof approvals

After payment has been made, we are happy to offer you 1 printed sample which will be included in your overall order total, if applicable, to your order. If any design(s) need alterations, please note additional printed samples/proofs are priced at 0.75p each (plus P&P if we need to post it out to you).

In most cases you are required you to call in store to view and approve a physical printed proof. This is to ensure that you are 100% satisfied with how it looks in person before we run the entire order off for you as it can look different from an on-screen version. In the event you cannot call in store to view this in person we can email you a photograph, taken by us, of your physical proof. Please note that between differing screen device contrasts, the lighting in store and other contributing factors, that the proof can still appear different to how it looks in person, so please be aware of the risks taken when approving your proof(s) this way.

In the event that your proof has been approved (either method) and the printed order is not to your liking for any reason, please note that we do not accept any liability for the costs of any reproductions and would not be able to offer you any refunds against your order. Any reproduction costs are incurred by the customer alone. We welcome amendments on all orders right up until payment is made, but once payment has been made and proofs have been finalised, we are unable to amend any file(s) further.

Please note quotations are only valid on the day of creation (dated at the top left of the page) and are subject to change at no notice. This is due to ever-fluctuating supplier prices that we incur for ink/toner, paper, card stock, etc. Furthermore, this print job is on a proforma basis, which requires full payment to be made before we will begin to print or create designs for you (if applicable).

Resizing images to specific sizes

In the event that we need to manually re-size images for you we may charge anywhere up to £5 service charge to help to cover the time staff members have spent arranging and re-sizing for you. To avoid this additional service charge please submit the photographs already cropped to the exact sizes you need (just £1 service charge applicable instead).

Personalised printing services

If we have designed your artwork for you we will send you an electronic proof via email, for your approval before we continue to carry out the works necessary. Payment before we continue to print is mandatory, due to the custom nature of these services. Once your proof(s) have been approved and the works have been carried out we are unable to accept any liability for costs to re-print if for any reason the design/print isn't to your liking, for example if you need to change details, etc.

Colour print may vary from the electronic proof you receive via email. This varies between different screen contracts, brightness settings, screen protectors, etc. The printed versions will always vary from the online screen version.

Thank you for taking the time to read our T&Cs before proceeding.